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Refund Policy – Gleaux Beauty

Refund Policy

Under the consumer contract regulations, all goods and services must be of satisfactory quality, fit for purpose and as described. If you don't believe your items conform to this please contact us immediately.

You have the right to cancel you order and are entitled to a full refund up to 28 days.

You must inform us by email within 14 days of your intention to cancel and return the item to us by the 30th day after your order was placed.

For hygiene reasons, we cannot accept returns for eyelashes where;

- the seal has been broken or;

- the packaging has been opened or;

- the eyelashes have been used.

We hand check all items before being sent out however we are human. If your order is faulty we offer a full refund, repair or replace service. please contact us so we can help you decide which option is best for you.

The buyer is responsible for the postage costs of the items when making a return unless the item is faulty.

We recommend that you keep receipt of proof of postage in case there are any issues with postage. The balance paid will be immediately returned upon receiving and checking the returned item/s.

By purchasing these lashes the buyer understands and accepts these terms. 

The return address for all items:

 

Gleaux Beauty UK

POBOX 1 

Walsall

WS1