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FAQs – Gleaux Beauty

FAQs

How many times can I wear my Gleaux Lashes?

Gleaux lashes can be worn over 15 times or more with good proper care.

Do you ship outside the UK?

No

How long will it take for my Gleaux lashes to arrive?

All items purchased before 14:00 GMT will be dispatched same day.

We use Royal Mail for our postage. Delivery can take anywhere between 1-3 days. If you have not received your order by then please contact us.

How much is shipping?

Shipping is FREE for all UK orders. We currently do not ship outside of the UK.

Do you sell glue?

At present we do not sell eyelash glue/adhesive, however this is something that we are looking in to for the future.  

Can I return my lashes?

For hygiene reasons we cannot accept returns of the lashes.  We can only offer refunds on faulty lashes, or where the wrong lashes have been shipped.  If you have received the wrong lashes, please feel free to contact us.

Can I apply mascara to my lashes?

We strongly recommend that you do not apply mascara to the lashes as this will effect the quality of the lashes, and reduce the amount of times that they can be reused.

Are your lashes cruelty free?

Our lashes are faux mink made from synthetic fibres. This means there is no risk of animal cruelty however we do not compromise on quality.  

I received a faulty item what do I do?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

-Your name -Order number

-Product name and code

-Picture of the fault

-Description of the fault

(The product name and code can be found on your order confirmation email).